Returns & Refund Policy
Returns & Refund Policy
Return and refund guidelines.
This policy explains how customers should contact Gen-Peptide about order issues, damaged items, incorrect shipments, or refund questions.
Contact Us First
If you have an order issue, contact us before sending anything back. Include your order number, checkout email, product name, and clear photos if the issue involves damage or incorrect items.
Eligibility Review
Return or refund eligibility depends on order status, product condition, handling requirements, delivery status, and the nature of the issue reported.
Damaged or Incorrect Items
If an item arrives damaged or appears incorrect, contact us promptly with photos of the packaging, product, and order details. We will review the information and provide the next step.
Non-Returnable Situations
Items may not be eligible for return if they have been opened, used, altered, stored improperly, or reported outside a reasonable review period.
Refund Method
Approved refunds are generally processed back to the original payment method when possible. Processing times may vary depending on payment provider and bank handling times.
Shipping Costs
Shipping costs, carrier fees, customs fees, or return shipping expenses may not be refundable unless required by applicable policy review or law.
Support Channel
For return or refund questions, contact genpeptide@outlook.com with your order number and a short description of the issue.
Need help?
Contact Gen-Peptide directly.
Email genpeptide@outlook.com or use Telegram / WhatsApp at +1 551 430 9518.